Cancellation & Refund Policy
Transparent, customer-first terms for custom print manufacturing, corporate identity merchandise, and bulk orders.
48 Hours Notice
Report any transit damage, misprint, or manufacturing defect within 48 hours of parcel delivery for expedited processing.
100% Replacement
Verified printing discrepancies or defective merchandise are reprinted and dispatched immediately at zero additional expense.
5–7 Business Days
Approved refunds are credited directly back to your original payment method (Cards, Net Banking, or UPI) via Razorpay.
Easy Cancellation
Cancel your order with a 100% refund within 2 hours of placement, or anytime prior to prepress plate creation & print sign-off.
Understanding Made-to-Order Custom Printing
At AtoZ Prints, every unit—from custom business stationery to corporate promotional merchandise—is manufactured on-demand with bespoke artwork, logos, and specifications. Unlike generic off-the-shelf retail products, custom printed items have no resale value once fabricated.
Therefore, returns or refunds due to customer-initiated change of mind after production has started cannot be accepted. However, we assume 100% accountability for manufacturing flaws, transit damage, or deviation from your approved design.
Eligibility & Guidelines
Eligible for 100% Refund or Replacement
- Manufacturing & Print DefectsSmudged prints, streaking, color bleed, miscut edges, or binding defects originating from our printing process.
- Wrong Specification or SKU DeliveredReceived product differs in size, paper GSM, material, or color profile from what you ordered.
- Transit Damage / Package TamperingItems crushed, torn, soaked, or broken upon courier arrival (photo/unboxing video required).
- Lost In Transit / Non-DeliveryCourier tracking permanently stalls or confirms parcel loss without resolution within SLA.
- Cancellation Prior to ProductionOrder cancelled within 2 hours of payment or before artwork has been sent to the press.
Not Eligible for Refund
- Customer Artwork Errors & TyposGrammar, contact detail typos, or layout errors present in customer-uploaded or approved proofs.
- Low-Resolution Source Files (< 300 DPI)Pixelation resulting from low-resolution raster images supplied by the customer despite system warnings.
- Change of Mind After Press RunCancellation requested after plates have been exposed, cutting initiated, or printing started.
- Minor Color Screen-to-Print VarianceStandard 5–10% variance between RGB computer screens and CMYK physical printing pigments.
- Incorrect Delivery Address ProvidedFailed delivery or return-to-origin caused by invalid address or recipient unavailability.
How to File a Claim in 4 Simple Steps
Capture Evidence
Take clear photos or a short video showing the outer shipping box, shipping label, and the specific defect or damaged items.
Reach Support Desk
Email printsatoz2@gmail.com or WhatsApp +91 8279427956 with your Order ID, registered phone number, and media within 48 hours.
Fast-Track QA Review
Our quality assurance team reviews the proof against prepress digital archives within 24 business hours.
Speedy Resolution
Upon verification, choose between an instant priority reprint dispatched via express courier or a 100% refund to your original payment method.
Comprehensive Policy Terms
Please read these standard operating procedures regarding order cancellations, payment reversals, and return logistics.
1Order Cancellation Guidelines
Pre-Production Window: Customers may cancel an order free of charge within 2 hours of placement or before our prepress technicians initiate printing plates and fabric/paper cut runs. In such cases, 100% of the paid value will be refunded immediately without any cancellation fee.
In-Production Orders: Once an order status transitions to 'In Production' or 'Printing', raw materials, inks, and customized plates are dedicated to your specific graphics. Cancellations at this stage are not possible.
2Refund Method & Banking Settlement SLA
All refunds are routed exclusively through our official payment gateway partner, Razorpay, ensuring encrypted and compliant reversal to the source account.
- UPI Payments (Google Pay, PhonePe, Paytm): Reflected within 24 to 48 business hours.
- Net Banking / Debit Cards: Typically settled within 3 to 5 business days.
- Credit Cards: Credited within 5 to 7 business days, appearing on your subsequent billing statement according to your card issuer's cycle.
Note: In case of bank holidays, national festivals, or secondary banking delays, please allow up to 10 working days before escalating with your issuing bank.
3Reverse Logistics & Return Shipping
If our technical quality team requires the physical return of a defective batch for forensic lab inspection, AtoZ Prints will schedule a reverse pickup via our logistics partners at our sole expense.
Customers are never required to pay out-of-pocket courier fees for legitimate quality or shipping errors caused by AtoZ Prints.
4Bulk Corporate Orders & Partial Allocations
For volume orders (50+ to 5,000+ units), if an isolated carton or fraction of the shipment experiences transit crushing or printing defects while the remaining batch is flawless, AtoZ Prints offers:
- A pro-rata partial refund matching the exact count of defective units, OR
- An immediate rush reprint of the defective count dispatched at zero charge.
Need Help With an Order?
Have your Order ID ready? Contact our dedicated dispute resolution team directly via WhatsApp or Email. We usually reply within 2 to 4 business hours.
Frequently Asked Questions
Official Business & Grievance Contact
In adherence to the Consumer Protection (E-Commerce) Rules, 2020 and payment gateway compliance mandates, the registered business details and grievance redressal officer information are published below:
AtoZ Prints
Enterprise Printing Solutions
501 Spectrum Square Appartment, Judge Colony, Malakpet, Hyderabad, Telangana 500036
Monday to Saturday
09:30 AM to 07:30 PM IST
Avg Response: < 4 Hours